TERMS AND CONDITIONS

The dealings between Deltimussel S.L. and the buyers of the goods offered on its website www.ostrasdeespaña.com are regulated by the following General terms and conditions of business.

DELTIMUSSEL S.L. has built its site following the current regulations on the matter, in accordance with the provisions of the following legal texts:

•        Law 34/2002 of Services Information Society and Electronic Commerce.

•        Law 7/1998 on General Conditions of Contract.

•        Royal Decree 1906/1999 on the telephone and electronic contracting with general conditions in development of article 5.3 of Law 7/1998.

•        Law 26/1984 for the Protection of Consumers and Users.

 

Both the navigation and the acquisition of any of the products DELTIMUSSEL SL suppose the buyer’s acceptance without reservation of any kind, of each and every one of the subsequent General Terms and Conditions.

At any time and without any advise, DELTIMUSSEL S.L. could change the current General Conditions of Contract, by publishing those changes in itself site to be known and accepted by. In some cases DELTIMUSSEL S.L. keeps the right to reject any purchase paid with a credit card. In those cases we will return the amount to the credit card. If the buyer is still interested in buying the goods, we will ask him for a bank transfer.

Telefone assistance

In order to ask for any information like product availability, price and so on, www.ostrasdeespaña.com users may contact us via email at info@ostrasdeespaña.com or phone us at +34 96 301 82 95 from 7:00 to 15:00 from Monday to Friday.

 

DISPATCH AND DELIVERY

We guarantee that all dispatches follow an strict quality control up. They are carefully packed and delivered in a isothermal transport to preserve the cold chain so the goods can arrive in perfect conditions.

Transport

Orders placed at ostrasdeespaña.com before 14am (GMT) Monday to Wednesday, working days, will be processed and dispatched within the next 48 hours,subject to payment confirmation. Delivery time is normally 2 working days from the time the order is received. We will contact you in case we could not respect our deadline due to technical reasons in order to agree a new delivery period.

Delivery locations

At this time we deliver to the Spain mainland. When the delivery is done the client has to confirm its reception.

Delivery may be delayed in some circumstances or major causes beyond the terms and conditions of purchases of DELTIMUSSEL S.L.’s control. In that cases, ostrasdeespaña.com is not responsible for postponed deliveries in such circumstances.

 

RETURNS

The order can be canceled as long as it has not been processed.

If the order is already delivered due to its perishable nature it is not possible to return it. Deliveries can be return only if the goods received are different from the ones ordered or if the goods have gone off not because of us but because it could not be delivered because the user was not at home. In this case within the next 24 hours of the product’s reception the user has to present a complaint at info@ostrasdeespaña.com. Once we check the complaint we will proceed  to refund the amount corresponding to the total sum or we will replace the order with a another product.

 

USER ROLES AND RESPONSIBILITIES

The user agrees to provide truthful information about the data requested in the user registration form and keep it updated.

Users are to keep passwords and accounts confidential.

DELTIMUSSEL S.L. reserves the right to deny or withdraw the access to the website and services at any time without prior notice to users who violate these Terms.

The user is conscious and voluntarily accepts that the use of the website is made under their responsibilityso he or she will take all the measures necessary to minimize the risk effectincluding the adoption of security measures, the use of antivirus procedures and data recovery.

 

LEGALITY

Any problem that may arise from the website access and use will be regulated by the Spanish legality.